Frequently Asked Questions
Everything you need to know about your SOFGEL experience.
What makes SOFGEL products different from other beauty brands?
SOFGEL focuses on high-performance, dermatologist-tested formulas that prioritize skin barrier health. Our products are cruelty-free and formulated without parabens or harsh sulfates.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their glow-up sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 7-14 business days.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Are SOFGEL products safe for sensitive skin?
Absolutely. Our 'Sensitive-First' philosophy ensures that our ingredients are soothing and non-comedogenic. However, we always recommend a patch test before full application.
How can I track my package?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey in real-time.