Returns & Exchanges

At SOFGEL, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy on all products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Pack with Care

  Place the unused or gently used products in their original packaging to ensure they are protected during transit back to our facility.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.